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FAQs

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Search for Norfolk and Norwich property 

Faqs

About the company

Selling your property

Creating an account for selling my property

Creating an advert to sell your property

Payments for advertising a property

Editing a live advert

Getting messages from potential buyers

Buying a property

Advertising your business

 

 

 

 

 

 

 

 

 

 

 

About the company

What does www.norfolk-norwich.com & www.norfolk-norwich.co.uk do?

  • We advertise properties for sale in Norfolk
  • We advertise hotels, restaurants and tourist destinations in Norfolk
  • We advertise craftspeople working within Norfolk

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How much do you charge for advertising on your site?

  • Advertising your property will cost £29.99 a month or a flat fee of £99.99 which will ensure your advert is up for as long as you want it to be
  • Advertising your hotel, restaurant or tourist destination will cost £8.99 a month or £99.99 a year
  • Advertising your crafts will cost £8.99 per month or £99.99 a year

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Why should we advertise with you?

  • This is an established website that attracts 2000 - 3000 hits a day
  • We offer secure payment through WorldPay, which is owned by the Royal Bank of Scotland, so we never have access to your card details. You can pay online, phone up WorldPay or send them a cheque
  • We have 30 years of professional experience in programming and ensure that your information is encrypted. You decide what information you are happy for customers to see. We offer potential customers lots of supplementary information on the site such as local history and places of interest in 650 villages
  • If you are selling a property, you deal directly with the seller/buyer so you get the benefit of no estate agent fees/commission.

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How can I contact you?

You can email us by using one of the email addresses below:

help@norfolk-norwich.com

advertise@norfolk-norwich.com

tellus@norfolk-norwich.com

or

write to us at the following address:

25 Argyll Crescent
Taverham
Norwich
Norfolk
NR8 6YY

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Selling your property

Are you an Estate Agent?

  • No, we are not an estate agent, we are an established website where you can advertise your property.

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If I am selling with an Estate Agent can I still sell with you?

Multiple Agency

  • Yes. In this case, you may employ as many agents as you like to sell your property. The agent who sells your property is then paid commission. If you sell your property through this website then you don’t need to pay commission to any of the agents.

Sole Agency

  • Yes. If you are already using an estate agent to sell your property then they are the only agent who can sell your property. But, as you are not an estate agent, if you find a buyer yourself through this website, then you do not have to pay the estate agent commission. As a matter of courtesy you should tell your agent that you are also advertising your property privately. It could make them work a bit harder!!!

Sole Selling Rights

  • Yes. However, if you have signed an agreement like this you would still have to pay commission to your estate agent if you sell your house on this site. Ask your agent if you can have a discount if you do sell it privately.

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How do I know how much to advertise my property for?

  • If you are selling through an agent as well, then advertising your house for the same amount avoids confusion. If you have not had a valuation then think about how much you would be prepared to sell for. Be realistic though!

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Creating an account for selling my property

What information will I need to give you?

  • We will ask you for a user name, valid email address and current address details when you first place your advert. You will also be asked to choose a password so that only you can access your account. After that, each time you visit the site we will ask you to log in so that you can access your account.

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What if I forget my log-in details?

  • If you forget your password you can let us know and we will send you a new one. You will be able to change this the next time you log-in.

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What security do you have in place to make sure nobody else can see my details?

  • All information sent between your computer and our server when online with us is scrambled into a special code using 128-bit encryption.
  • Encryption is a way of encoding information so that it cannot be read if it is intercepted by a third party as it travels over the internet. When the information arrives at the correct destination (i.e. your computer or our server) the code is unlocked and the information can be used.
  • This is the most secure way of protecting the information and 128-bit encryption is considered unbreakable with today's technology.

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What information do I need to give potential buyers?

  • All of your details are hidden from buyers. They can only see the information/photos about your property you submit to us. When a potential buyer wants to contact you and request a viewing time, they will email your account with us. Once you have had contact with this buyer you can pass your contact details on to the buyer or continue to use our online service to communicate with them. It is your responsibility to make sure that you are happy to talk directly to the buyer or meet them.

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Creating an advert to sell your property

Top tips for writing your advert

  • Do not write your advert all in capitals as it makes it hard to read.
  • Enter as much information as you can
  • Take inspiration from estate agents details for your own or other people’s houses.
  • Tell the truth!!!!

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What is involved in creating my advert?

  • Register by providing your name and address - all data is kept secure and will not be passed on to anybody else.
  • Enter your property details
  • Attach photo's - maximum of 5
  • Request a "For Sale" sign - 2 options available
  • Complete payment details including length of time you wish to advertise.

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Payments for advertising a property

How much do you charge for advertising on your site?

  • Advertising your property will cost £29.99 a month or a flat fee of £99.99 which will ensure your advert is up for as long as you want it to be

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When do I pay for my advert?

  • You pay for your advert when you have put in the information that you want to put in on the website.

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How can I pay for my advert?

  • You can pay by credit or debit card on our payment page, you can also pay by cheque. Please send cheques to WorldPay more information on this will be available once you have registered.

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If I pay by cheque will my advert be live on the website today?

  • No, your advert will be live on the website when we have received your payment.

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Editing a live advert

Can I edit the details once they are on the website?

  • Yes. You just need to login and make the changes you want to make.

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If the sale falls through can I put my advert on again?

  • Yes, you will need to email us first though, we will then put your advert back on the website again as long as you either paid for an unlimited time on the advert or you still have time left on the payments you made.

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Getting messages from potential buyers

How will I know when someone is interested in my property?

  • You will get a mail in your mailbox on the website, so you will need to check your mail on the website regularly. Emails can also be sent to other email addresses of your choosing. Putting your own email address as a way of contacting you will not mean that potential customers can see your private email address.

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Buying a property

How can I enter a search for a property?

  • You can search for properties by area, price or type of property.

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How can I contact the seller?

  • You can contact the seller by clicking the “E-mail this seller” link within the property advert. You will however need to be logged in to our online service to preform this operation.

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Advertising your business

How much do you charge for advertising on your site?

  • Advertising your hotel, restaurant, tourist destination or craft business will cost £8.99 a month or £99.99 a year.

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What is involved in creating my advert?

  • Register by providing your name and address - all data is kept secure and will no be passed on to anybody else.
  • Enter your business details
  • Attach photo's - maximum of 5
  • Complete payment details including length of time you wish to advertise.

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Can I include photographs?

  • Yes. You can include up to 5 photographs

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Can I edit the details once they are on the website?

  • Yes. You just need to login and make the changes you want to make.

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How will I know when someone is interested in my business?

  • You will get a mail in your mailbox on the website, so you will need to check your mail on the website regularly. Emails can also be sent to other email addresses of your choosing.

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Can I have a direct link to my own website?

  • Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

     
 
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© norfolk norwich 2006
25 Argyll Crescent, Taverham, Norwich, Norfolk, NR8 6YY
 
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